We aim to build mutually beneficial working relationship, providing all candidates with the best experience and professional service.

The Fusion People Candidate Charter set out the following commitments:

Search & Placement:

• Recruitment staff will actively look for work on your behalf either if it is your first placement or/and when your placement come to an end; introducing you to the right position
• Before we submit your details to any client your permission will be sought and the role discussed
• We will not misrepresent you
• Prompt payment will be made as outlined in our timesheets procedure

Communication:

• Updates on any application progress will be given on a regular basis, including feedback wherever available and constructive advice offered where appropriate
• Phone calls, messages and emails will be responded to within 1-2 working days wherever feasible
• Payroll queries will be addressed in a timely manner

Confidentiality:

• Your details will be kept securely and confidentially at all times in accordance with the Data Protection Act 1998

Compliance:

• All legislation will be adhered to, from Home Office Regulations with identification and residency status verification to HMRC Regulations
• Strict Quality Assurance process will be observed and qualifications, memberships, references will be verified
• Follow The Conduct of Employment Agencies and Employment Businesses Regulations as well as the Association of Professional Staffing Companies Code of Conduct setting out best practices

Diversity:

• Fusion People is committed to be an equal opportunities employer, valuing the diversity of our employees, workers and applicants and ensuring that its services are barrier-free and as inclusive as possible to everyone.

In return, we are expecting from you the following commitments:

• The information you give us will be true and factual at all times
• You will attend interviews or placements on time, letting us know promptly if you are delayed or become unavailable
• Open and honest feedback on both our service and experience with a client
• Discuss any issues with our service with your consultant, however if necessary our escalation process will be implemented.